BigBiz Internet Services Billing System FAQ

This is the BigBiz Internet Services billing system Frequently Answered Questions (FAQ).

Pricing Change 10/1/2003

As of 10/1/2003 standard accounts have increased disk space allocations. The changes are as follows:
beforeafter 10/1/2003
Included Disk Space100 Mb250 Mb
Extra Disk Space cost0.20 per Mb per month0.10 per Mb per month

All current accounts will be billed at the new lower rate effective 10/1/2003.

How are accounts billed?

Account owners are responsible for paying charges incurred on the set of domains assigned to it. Most accounts have only one domain, but some accounts, particularly resellers, may have many domains. Charges incurred include standard monthly fees, one-time setup charges, and extra usage fees for exceeding standard disk and traffic allowances. Invoices are sent to account owners by email.

Typical accounts with no extra usage fees can expect to be billed once per quarter (3 months). Accounts which regularly exceed standard allowances my be billed more often. Extra heavy users may be required to post advanced deposits to cover estimated usage.

It is important that the email address we have on record for your account be up-to-date. If an invoice is not paid on time, your web sites may be disabled. Make sure you send any email or postal address changes to so we can keep our records up to date.

Can credit cards be used to pay?

Yes, we use AuthorizeNet for secure on-line payments. You can pay your invoices using Visa, MasterCard, or American Express.

On your invoice you are given a URL that looks like this
where xxxxx is your account name and yyyyy is a secret password. That page contains valuable information about your account, and all the forms needed to pay your balance by credit card. We recommend all account owners to bookmark that page.

When your credit card is charged, a receipt will be emailed to you.

Can my credit card get automatically charged monthly?

Yes - when you do a credit card charge for the first time, you are given the option to automatically charge any future monthly charges. If you check the option, the same credit card will be automatically charged monthly.

An invoice is generated and emailed to you, however it will state that the balance due is automatically charged.

How can I change the credit card automatically charged?

We understand that sometimes credit cards are cancelled and new ones issued. To update the information simply make a charge on the new card and the new information will update the database. There are 2 ways to do this

Can I pay by check and where do I send my check to?

Yes you can pay by check or money order in US Dollars. Make sure you reference your domain name or your invoice number so we can properly credit your account.

To send a check or money order, make it payable to BigBiz Internet Services, and address it to

  BigBiz Internet Services
  2790 Wrondel Way, #445
  Reno, NV 89502

Please note that Credit Card is the preferred payment method.

How can I find out what all my charges are?

On your invoice you are given a URL that looks like this
where xxxxx is your account name and yyyyy is a secret password. That page contains valuable information about your account, all the charges and payments made, current and past invoices, statistics for the web server, and credit card payment forms. We recommend all account owners to bookmark that page.

Can I get a discount if I pay for a year in advance?

The short answer is YES, pay for 10 months, and you get another 2 free. For a normal account that would be for a whole year. To qualify for this discount your account must be in good standing, and not have a history of excess charges. (The reason being excess charges billed monthly would defeat the purpose of yearly advance billing).

Most accounts are eligible for this discount, saves you all those billing hassles. When you charge to a credit card, there is a place on the form to request annual billing. If you select it then the next invoice will be for a full year. If you pay by check, enclose a note to our accounting department that you wish to go on annual billing and we will set it up for you.

My email or postal address changed, who do I contact?

It is important that your email and postal address be a good working address. We send all invoices and credit card receipts by email, and you are responsible for paying your fees on time. If your email address changes, notify

You may also want to double check for forwarding address in MailSetup so any forwarded email wont get lost.

In addition make sure your domain record is also kept up-to-date. You can check your domain record here:

Enter your domain here and see the domain record
You can update your domain record by contacting the appropriate registration service, most older domains are maintained at Network Solutions.

Howcome my web site stopped working?

We will disable web sites for many reasons, including non-payment, copyright violations and other illegal activities, sending SPAM, running background jobs, etc... However many times a domain will stop working because it has expired. You can check your domain name on this page.

If your domain has expired, usually you can pay the renewal fee to the registrar and it will be re-enabled in 24-48 hours.

If you worry about your site being disabled for non-payment, may we recommend the automatic monthly credit card charge or the yearly billing options. They are the easist ways to make sure your account is kept current.

Who do I contact if I have billing questions?

Check your account info page first, maybe your question is already answered there. Otherwise contact